Client Assistance
Frequently Asked Questions
How do BISHAASH garments fit?+
Outerwear, 520gsm hoodies, and shirting are engineered on a contemporary architectural block with dropped shoulders and relaxed volume. Consult the model notes on each product page or our full Size & Fit Guide.
Which payment methods are accepted?+
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through Stripe encrypted checkout. Raw card numbers are never stored on BISHAASH servers.
When will my order ship?+
Confirmed orders placed before 2:00 PM EST Monday–Friday are inspected and dispatched within 1–2 business days. Orders over $300 receive complimentary domestic shipping.
Can I check out without creating an account?+
Yes. Guest checkout is supported on every item. You will receive an order number and confirmation token to track your parcel or request returns at any time.
What is your return and size exchange policy?+
Unworn, unwashed pieces with original BISHAASH security tags attached may be returned or exchanged within 30 days of delivery via My Account or our Order & Return Tracking portal.
How are promotional codes applied?+
Enter your promotional code (for example FIRST10) in the Order Summary panel at checkout. Discounts are validated securely on our server and applied immediately.
Need Tailored Advice?
Our Atelier Client Services team responds within one business day.